Terms and refunds

Updated November 6, 2026. These terms cover every order placed on christmashandled.com.

Orders

Your order reserves a tree of the type and height range you choose and a delivery window. Prices are shown before you pay. A reserved order without payment is held until we confirm it with you, and we may release the window if payment is not completed.

Trees

Every tree is a natural product and varies in shape, fullness, and color. We hand-select each tree for a full shape and a straight trunk within the height range you ordered. If the type you ordered is unavailable, we contact you before delivery to offer the other type or a full refund.

Delivery

We deliver inside your chosen window and text you before we arrive. Full Service and Full Service XL need an adult home to let us in. Delivered orders may be left at your front door. Severe weather can move a delivery. When that happens, we contact you to pick a new window or issue a full refund.

Setup

For setup orders, we place the tree in the stand at the spot you choose, straighten it, remove the netting, add water, and sweep up. Tell us about stairs, narrow doors, or fragile floors in your order notes. Care of the tree after delivery, including daily watering, is yours.

Changes and refunds

You may move your order to any window with space. Cancel up to 48 hours before your window for a full refund. Cancellations inside 48 hours are refunded minus the cost of the tree already selected for you. Email hello@christmashandled.com to change or cancel.

January pickup

Pickups run Saturday, January 2 or Sunday, January 3. Remove every ornament, light, hook, and tinsel before pickup. We may decline a tree that is still decorated or treated with flocking or paint.

Contact

Questions about an order: hello@christmashandled.com.